International Dutch-Speaking Customer Support Specialist(Hybrid)-start date 20/07

Product Pulse; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Paid training

Modern Lisbon office

Competitive salary

Multinational team

Job summary

Product Pulse in Lisbon is seeking a Dutch-speaking customer support specialist to join our international team. You will handle Dutch inquiries via phone, email, and chat, helping customers with product questions, orders and issues.

Initially you will work on-site for 3 months, then transition to a hybrid setup. The role offers a competitive salary, paid training, and a modern Lisbon office in a multicultural environment with growth opportunities.

Qualifications

• Native or fluent Dutch (C1–C2) required.
• Good command of English.
• Experience in customer service is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Team player with proactive attitude.

Responsibilities

• Provide customer support in Dutch via phone, email, and chat.
• Assist customers with product-related questions, orders, and general inquiries.
• Deliver professional and solution-oriented support while ensuring high customer satisfaction.
• Handle customer complaints and provide appropriate solutions within set deadlines.
• Collaborate with colleagues and internal departments to resolve ongoing cases.
• Maintain and update internal systems and customer records.
• Ensure clear and professional communication at all times.

Skills

Dutch language proficiency

English proficiency

Customer service

Communication

Multitasking

Teamwork

Job description

We're looking for talented Dutch speakers to join a dynamic international team in Lisbon.

This is an exciting opportunity to build an international career while supporting customers for a well-known global brand in a modern and multicultural environment. You’ll work in a professional and supportive setting, with the opportunity to transition into a hybrid working model after the onboarding period.

You will initially work fully on-site for the first 3 months to get to know the team and the working environment, before moving to a hybrid setup.

Your Role:

• Provide customer support in Dutch via phone, email, and chat


• Assist customers with product-related questions, orders, and general inquiries


• Deliver professional and solution-oriented support while ensuring high customer satisfaction


• Handle customer complaints and provide appropriate solutions within set deadlines


• Collaborate with colleagues and internal departments to resolve ongoing cases


• Maintain and update internal systems and customer records


• Ensure clear and professional communication at all times

Your Qualifications:

• Native or fluent Dutch (C1-C2 level)


• Good command of English


• Previous experience in customer service is a plus


• Strong communication and interpersonal skills


• Customer-oriented mindset with problem-solving abilities


• Comfortable working in a fast-paced environment


• Good computer skills and ability to multitask


• Team player with a proactive attitude

The Offer:

• Monday to Friday schedule between 08:00 and 18:00 — enjoy your weekends free


• Hybrid working model after the initial 3-month onboarding period


• Competitive salary package and additional benefits


• Paid training and structured onboarding


• Modern office environment in Lisbon


• International and multicultural team


• Career development and growth opportunities


• Full support from Workster throughout the recruitment process