Dutch-Speaking Customer Service Representative – Online Advertising

Jc Recruiting; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Full-time on-site position

Relocation assistance

Accommodation support

Meal allowance

Health insurance from day one

22 days paid annual leave

Career growth in international env

Job summary

JC Recruiting is seeking Dutch-speaking Customer Service Representatives for an on-site role in Lisbon, Portugal. You will support small and medium-sized businesses using self-service digital advertising solutions, handling inquiries via phone, email, and chat in a structured, international environment.

The role emphasizes product usage guidance, account setup, and troubleshooting, with opportunities to influence product improvements through feedback.

Qualifications

• Fluent Dutch, both spoken and written, with good English for internal communication.

Responsibilities

• Support small and medium-sized business clients via phone, email, and chat.

Skills

Dutch language

English language

Customer service

Education

High school diploma

Tools

CRM software

Job description

JC Recruiting is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence.

You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space.

Your Role

• Supporting small and medium-sized business clients via phone, email, and chat
• Assisting with account setup, product usage, and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

QUALIFICATIONS / REQUIREMENTS

• Fluent Dutch, both spoken and written, with good English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Willingness to work rotational shifts, including evenings and weekends
• High school diploma or equivalent

BENEFITS

• Full-time, on-site position in Lisbon with a Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Relocation assistance for candidates moving to Portugal, including accommodation support
• Competitive compensation package including holiday and Christmas allowances
• Meal allowance and health insurance from day one
• 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Long-term career opportunities in an international working environment
• Accommodation provided
• Multicultural Team
• Progressive company culture

Start immediately!

Language:

Dutch

Employment Type:

Full-time

Requirements:

• Fluent Dutch, both spoken and written, with good English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Willingness to work rotational shifts, including evenings and weekends
• High school diploma or equivalent