Customer Experience Specialist

Nomadify; Odivelas; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding curriculum

International company culture

Job summary

Nomadify is seeking a Customer Experience Specialist (Dutch) in Portugal. You will be the main touchpoint for international clients, handling service requests with enterprise-level professionalism.

No prior industry background is required; a fully compensated onboarding program will prepare you for success. Key responsibilities include handling omnichannel requests, maintaining case histories, and collaborating with international teams to resolve issues while meeting KPIs and company standards.

Qualifications

• Native or bilingual command (C1-C2) of Dutch.
• Intermediate English (B1 or higher) for digital tools and training.
• Willingness to relocate to Portugal.
• EU nationality or valid work authorization for Portugal required.

Responsibilities

• Process and resolve incoming user requests across omnichannel platforms (phone, email, chat).
• Represent corporate values with exceptional, respectful communication.
• Evaluate client issues to deliver accurate resolutions.
• Register and maintain case histories in the company database.
• Adhere to internal benchmarks, KPIs, and team goals.
• Liaise with cross-functional teams to resolve escalated client matters.

Skills

Dutch language proficiency

English proficiency

Relocation willingness

Job description

Customer Experience Specialist (Dutch)

Location:Portugal

Overview of the Opportunity:

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite:Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer:

• Compensation:A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package:A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.