Customer Success Specialist – Dutch Speaker

Nomadify; Viseu; Presencial; EUR 10 881 - 13 392; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Mentorship program

Dynamic company culture

Resumo da oferta

Nomadify is seeking a Customer Success Specialist – Dutch Speaker in Viseu, Portugal. This role involves managing service requests with professionalism and representing corporate values. The company offers a full onboarding program and a relocation package to assist your move to Portugal.

Candidates must have native Dutch language skills and a solid command of English. The position includes a monthly salary between 975 € and 1200 € depending on qualifications.

Qualificações

• Native or bilingual command of the Dutch language.
• Intermediate operating standard of English for digital tools.
• A responsible, self-guided individual with quick learning abilities.

Responsabilidades

• Process and resolve incoming user requests across various platforms.
• Represent corporate values with exceptional communication standards.
• Evaluate client issues critically to deliver streamlined resolutions.

Conhecimentos

Dutch (C1-C2)

English (B1 or higher)

Adaptability to new software

Descrição da oferta de emprego

Customer Success Specialist – Dutch Speaker

Location: Portugal

Overview of the Opportunity

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self‑guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast‑paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long‑term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.