Customer Care Expert (Dutch Speaking)

Nomadify; Loures; On-site; EUR 10,881 - 13,392; Full time

Benefits offered by this job

Onboarding curriculum

Mentorship

Relocation support

International company culture

Job summary

Nomadify in Portugal is hiring a Dutch-speaking Customer Service Representative to handle inquiries across phone, email and chat with enterprise-level professionalism.

You will join a highly international team, benefiting from a fully paid onboarding curriculum and structured mentorship as you relocate to Portugal. A strong focus on service quality and customer satisfaction is expected.

Qualifications

• Native or bilingual Dutch (C1-C2) written and spoken.
• Intermediate English (B1+) for tools and training.
• Willing to relocate and build career in Portugal.
• Able to quickly adapt to new software and workflows.
• Comfortable in fast-paced, diverse, multicultural environment.
• EU nationality or valid work authorization for Portugal.

Responsibilities

• Process and resolve multi-channel requests (phone, email, chat).
• Represent corporate values with exceptional communication standards.
• Evaluate client issues to deliver accurate and actionable resolutions.
• Register and maintain case histories in the CRM/database.
• Align with internal benchmarks, milestones, and KPIs.
• Collaborate with cross-functional international teams to resolve escalated matters.

Skills

Dutch language (C1-C2)

English (B1)

Job description

Overview of the Opportunity

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Location

Portugal

Responsibilities

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self‑guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast‑paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.