Digital Platform Customer Experience Specialist

Cross Border Talents; Lisboa; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking a proactive customer operations professional to support subscribers of a premium digital service across social, messaging and AI applications. You will explain subscription options, resolve account and payment questions, and help customers maximize their features within a global digital environment.

Fluent English is essential; strong communication and problem-solving skills are needed to effectively use internal tools, track cases, and escalate sensitive issues

Formación

• Fluent English required, written and spoken.
• Strong communication and problem-solving skills.

Responsabilidades

• Resolve customer enquiries related to accounts, payments and product features.
• Explain subscription options and provide practical guidance.
• Use internal tools to investigate and track cases.
• Escalate technical or sensitive matters through the correct channels.

Conocimientos

Fluent English

Descripción del empleo

Cross Border Talents is seeking a proactive customer operations professional to support subscribers of a premium digital service across social, messaging and AI applications. You will explain subscription options, resolve account and payment questions, and help customers maximize their features within a global digital environment.

Fluent English is essential; strong communication and problem-solving skills are needed to effectively use internal tools, track cases, and escalate sensitive issues