Tech Customer Support Specialist (English) | Lisbon -

Lingo-nova; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Contract with potential permanent

Private health insurance

Dental insurance

22 days annual leave

Public holidays

Resumo da oferta

Lingo-nova in Lisbon is hiring for an on-site English-speaking customer support role, serving subscribers of a leading global technology company's paid service. You will help users manage subscriptions, access premium features, and resolve technical issues to ensure a top-tier experience.

Day shifts, rotating 40 hours per week, with a metro/bus/train accessible office. The role offers paid training, a 12-month term with potential permanent status after two years, and a monthly package of about

Qualificações

• English proficiency required.
• Strong customer service and problem-solving abilities.
• Knowledge of account management.
• Familiarity with technical support for social media and AI tools.
• Ability to work on-site in Lisbon, Portugal.

Responsabilidades

• Assist subscribers with subscription options, account management, and technical issues.
• Perform targeted outbound calls to resolve inquiries and provide a personalized support experience.
• Educate subscribers on exclusive product features and AI capabilities.
• Monitor user feedback to identify trends and reduce service disruptions.

Conhecimentos

English proficiency

Customer service

Problem solving

Account management

Tech support for social media/AI tools

Descrição da oferta de emprego

About The Role

Join an international customer support team in Lisbon, providing dedicated English support for subscribers of a leading global technology company's paid subscription service. You will help users manage their subscriptions, get the most out of premium features and AI tools, and resolve technical issues to ensure a top-tier user experience.

Responsibilities

• Assist subscribers with subscription options (sign-ups, renewals, billing and plan tiers), account management, technical issues and native features
• Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience
• Educate subscribers on exclusive product features and AI capabilities
• Monitor user feedback to spot trends, troubleshoot recurring issues and minimize service disruptions

Requirements

• English proficiency
• Customer service skills and problem-solving abilities
• Account management knowledge
• Familiarity with technical support for social media products and artificial intelligence (AI) tools
• Ability to work on-site in Lisbon, Portugal

Work Schedule & Location

• Day shift, Monday to Sunday between 7 AM and 10 PM (rotating shifts, 8 hours/day plus a one-hour lunch break, 40 hours per week)
• Office in Lisbon, easily reachable by metro, bus and train

What We Offer

• 10 working days of paid training (in English)
• Employment term contract (12 months expected), permanent after 2 years
• Total package approx. €1,238/month
• Variable productivity bonus of up to €300/month
• Private health and dental insurance after contract signature (requires NIF and Social Security number)
• 22 days of annual holiday + Portuguese public holidays