Lisbon Advertising Support Specialist (Customer Care)

Cross Border Talents; Lisboa; Vor Ort; EUR 21.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking a Customer Care Specialist to support business customers using online advertising services. The role requires confident communication, quick learning, and a professional demeanor, with training delivered in English.

You will handle account questions, explain platform features, guide users through tools, and investigate issues to provide clear next steps. This is an on-site, 40-hour week role with rotational shifts.

Qualifikationen

• C1+ English proficiency.
• Strong customer communication and de-escalation skills.
• Good digital literacy and willingness to learn.
• Ability to handle customer information responsibly.
• Experience in customer service or digital advertising is beneficial, although motivated entry-level candidates may also be considered.

Aufgaben

• Support business users with questions about accounts and advertising services.
• Explain platform features and guide customers through available tools.
• Investigate customer issues and provide clear next steps.
• Maintain a professional tone and contribute to a positive customer experience.

Kenntnisse

English proficiency

Customer communication

De-escalation

Digital literacy

Information handling

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a Customer Care Specialist to support business customers using online advertising services. The role requires confident communication, quick learning, and a professional demeanor, with training delivered in English.

You will handle account questions, explain platform features, guide users through tools, and investigate issues to provide clear next steps. This is an on-site, 40-hour week role with rotational shifts.