German Customer Experience Specialist in Porto (Hybrid)

Cross Border Talents; Porto; Híbrido; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Relocation Assistance

Hybrid Work

Descripción de la vacante

Cross Border Talents in Porto offers a Hybrid German Customer Experience Specialist role where you will be the main contact for clients, addressing issues and ensuring smooth experiences. The position emphasizes personalized service and building trust with customers across channels.

You should be fluent in German (C1/C2) and English (B2), hold EU citizenship or Portuguese residency, and have at least one year in customer support or related roles. Relocation assistance is available.

Formación

• Fluent German level C1/C2 required.
• Fluent English level B2 required.
• EU citizenship or Portuguese residency required.
• At least 1 year experience in Customer Support or related role.

Responsabilidades

• Customer Engagement: engage with clients via phone, email and chat.
• Provide customized resolutions to meet client needs.
• Collaborate with team to resolve issues quickly and improve experience.
• Maintain accurate and up-to-date customer records.
• Deliver high-quality interactions to foster trust and loyalty.

Conocimientos

German C1/C2

English B2

Descripción del empleo

German Customer Experience Specialist in Porto (Hybrid)

Job Openings German Customer Experience Specialist in Porto (Hybrid)

About the job German Customer Experience Specialist in Porto (Hybrid)

Embark on a New Journey as a Customer Success Specialist!Become part of a team that values creativity, teamwork, and adaptability in a fast-paced and dynamic environment. This could be the ideal next step in your career!

About Us:

We are committed to providing outstanding service to both our clients and their customers. With innovation at our heart, our skilled team and quality-driven approach ensure our continued success.

Role Overview:

As a Customer Success Specialist, you will be the main point of contact for clients, addressing issues and ensuring smooth customer experiences. Your focus on delivering personalized service and excellence will strengthen our reputation for exceptional support.

Key Responsibilities:

• Customer Engagement:Engage with clients through phone, email, and chat, addressing their needs with care and efficiency
• Custom Solutions: Understand customer requirements and provide customized resolutions that exceed expectations
• Team Collaboration: Work alongside colleagues to resolve issues quickly and enhance the overall customer experience
• Data Accuracy: Keep accurate and up-to-date customer records for seamless service delivery
• Exceptional Service: Consistently provide high-quality interactions that foster trust and loyalty

Requirements:

• Proficiency in German (C1/C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility