Customer Care Representative (Italian Speaking)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Relocation & visa support

Accommodation option

Language classes

Paid training

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Representative fluent in Italian and English to join an international team. You will be the first point of contact for customers, resolving queries via chat, phone and email.

Key responsibilities include resolving queries with first-contact resolution, owning cases end-to-end (including complex ones), supporting fraud checks and disputes, and assisting vulnerable customers with escalation when needed.

Qualifications

• Native-level Italian
• Fluent English
• Customer support or banking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Skills

Italian language

Fluent English

Customer support experience

Decision-making

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth