Italian Speaking

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Above-average wages

Health insurance from day one

Paid training

Relocation support

Visa support

Accommodation option

Local language classes

Annual trip home

Meal allowance

Résumé du poste

Cross Border Talents in Lisbon is seeking an Italian & English-speaking Customer Service Representative to join an international team. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Responsibilities include resolving queries, owning cases end to end (including complex ones), supporting fraud checks, disputes, and complaints, and assisting vulnerable customers with escalation when needed.

Qualifications

• Native-level Italian required.
• Fluent English required.
• Customer support or banking experience is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsabilités

• Resolve customer queries via chat, phone and email.
• Own cases end to end, including complex ones.
• Support fraud checks, disputes and complaints.
• Assist vulnerable customers and escalate when needed.

Description du poste

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth