Addetto/a al Servizio Clienti – Italiano

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training and onboarding

Relocation and visa support

Accommodation option and local语言课程

Annual trip home and meal allowance

Multicultural environment with career

Job summary

Cross Border Talents in Lisbon seeks a bilingual Italian and English-speaking Customer Service Representative to join an international team. You will be the first contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Responsibilities include handling cases end to end, supporting fraud checks and disputes, and assisting vulnerable customers with a calm, solution-oriented approach.

Qualifications

• Native-level Italian.
• Fluent English.
• Customer support or banking experience is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Resolve customer queries via chat, phone and email to ensure first-contact resolution.
• Own cases end to end, including complex ones, from start to finish.
• Support fraud checks, disputes and complaints with accuracy and empathy.
• Assist vulnerable customers and know when to escalate.

Skills

Italian

English

Customer support

Communication

Relocation willingness

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escape when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth