Specialista dell'Assistenza Clienti – Lingua Italiana

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Above-average wages and health ins. on

Paid training and onboarding

Relocation and visa support

Accommodation option and language

Annual trip home and meal allowance

Multicultural environment with career"

Job summary

Cross Border Talents in Lisbon is seeking an Italian & English-speaking Customer Service Representative to join our international team. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

The role requires native Italian and fluent English, 40 hours per week, on-site in Lisbon, with paid training, relocation and visa support for international candidates, accommodation options, and a multicultural

Qualifications

• Native-level Italian language proficiency.
• Fluent English language proficiency.
• Experience in customer support or banking is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Skills

Italian (native)

English (fluent)

Customer support

Banking experience

Communication

Decision making

Willingness to relocate

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and escalate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth