Customer Care – German speaker in Lisbon with relocation pack

TP; Portugal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Relocation assistance

Meal allowance

Free daily meals

Language courses

Sport activities

Social events

Training and development

Easy transport access

Job summary

TP in Portugal is seeking a Customer Service Representative to handle inbound bookings, process payments, and assist with exchanges. You will join a team focused on delivering outstanding service to customers across Germany and English-speaking markets.

The role requires excellent communication, ability to handle confidential information, and strong computer skills. We offer health insurance, relocation support, meal allowances, free daily meals, language courses, sport and social events, plus

Qualifications

• Fluent written and verbal communication skills in German (C2).
• Good knowledge of English (minimum B2).
• Experience in customer service (preferred).
• Agile in computer skills from the user’s perspective.
• Excellent communication and interpersonal skills and team spirit.
• Able to handle confidential and/or highly sensitive information.

Responsibilities

• Inbound Customer service for bookings, purchases of services or goods.
• Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts.
• Management of changes, adjustments, complaints and any other customer concerns.

Skills

German C2

English B2

Customer service

Computer literacy

Communication skills

Team spirit

Confidential handling

Job description

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client is a leading company in its sector, and together we are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market.

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.

What you’ll do

• Inbound Customer service for bookings, purchases of services or goods;
• Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts;
• Management of changes, adjustments, complaints and any other customer concerns.

What you’ll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Experience in customer service (preferred);
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.