Content Moderator (German-Speaking) – Global E-Commerce

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Central location in Lisbon

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines and service improvements. You will work on-site and apply policies across diverse content, maintaining confidentiality and high quality in every interaction.

You'll review content, escalate issues per contractual terms, and monitor user behavior while collaborating with teams. Training is provided, with growth potential in a global, inclusive environment.

Qualifications

• Fluent in German (C1) verbal and written.
• Fluent in English (B2) verbal and written.
• College degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Familiar with social media products and basics of digital advertising.

Responsibilities

• Review contents within agreed latency service levels and quality.
• Review the reported issues within agreed turnaround times and quality standards.
• Escalate issues to our client per MSA and this SOW on knowledge base.
• Monitor user behaviour and enforce policies effectively.
• Apply guidelines consistently to diverse content scenarios.
• Handle sensitive issues independently while upholding platform standards.
• Maintain confidentiality and professionalism in all interactions.

Skills

German (C1)

English (B2)

E-commerce knowledge

Moderation experience

Shift rotation

Decision making

Social media literacy

Education

College degree

Job description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a Content Moderator in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Content Moderator, you will:

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in German (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with moderation service industry
• Are available for 24/7 rotating shifts
• Have strong moderation skills and rational decision making with local market expertise
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.