Content Moderator (Portuguese-Speaking) – Global E-Commerce

Concentrix Portugal; Lisboa; Vor Ort; EUR 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Central Lisbon location

Full paid training

Career development programs

Bring-a-friend referral bonus

Internal promotion opportunities

Zusammenfassung

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines, working on-site in Lisbon. You will review content, enforce policies, and contribute to service improvements while maintaining confidentiality and professionalism.

We provide full training, cutting-edge tools, and opportunities for career growth. About 80% of managers have been promoted from within, and we offer a range of learning and leadership development programs.

Qualifikationen

• Fluent in Portuguese (C1) spoken and written.
• Fluent in English (B2) spoken and written.
• College degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Fluent with social media products usage and basic understanding of digital advertising.

Aufgaben

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Kenntnisse

Portuguese language proficiency

English language proficiency

Education (college degree)

E-commerce understanding

Moderation service industry experience

24/7 rotating shifts

Moderation skills & decision making

Social media & digital advertising flu

Ausbildung

College degree or equivalent diploma

Jobbeschreibung

If you’re looking to grow and be inspired, as aContent Moderator in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Your qualifications

• Are fluent, verbal and written in Portuguese (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with moderation service industry
• Are available for 24/7 rotating shifts
• Have strong moderation skills and rational decision making with local market expertise
• Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.