Content Moderator (German-Speaking) – Global e-Commerce

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is hiring a German-speaking Content Moderator in Lisbon to support client social media management. Responsibilities include reviewing content, escalating issues, and enforcing policies. The ideal candidate will be fluent in both German and English with a college degree and understanding of e-commerce. Competitive salary and benefits are offered in a central location. This role requires a proactive approach and the ability to handle sensitive issues professionally.

Qualificações

• Fluent in German (C1) and English (B2).
• Minimum education qualification of college degree or equivalent.
• Experience in moderation service industry.

Responsabilidades

• Review contents within agreed latency and quality standards.
• Monitor user behavior and enforce policies effectively.
• Handle sensitive issues while upholding platform standards.

Conhecimentos

Fluent in German (C1)

Fluent in English (B2)

Strong understanding of e-commerce

Strong moderation skills

Rational decision-making

Familiarity with social media products

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Role Summary

Content Moderator (German‑Speaking) – Global e‑Commerce. Location: Lisbon, Portugal (On‑Site). This role supports client social media, ensures guidelines, and participates in service improvements.

Responsibilities

• Review contents within agreed latency Service Levels and standards of quality.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base.
• Monitor user behaviour and enforce policies effectively.
• Apply guidelines consistently to diverse content scenarios.
• Handle sensitive issues independently while upholding platform standards.
• Maintain confidentiality and professionalism in all interactions.

Qualifications

• Fluent, verbal and written in German (C1).
• Fluent, verbal and written in English (B2).
• Minimum education qualification of college degree or equivalent diploma.
• Strong understanding of e‑commerce.
• Experience working with moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Fluent with social media products usage and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Equal‑Opportunity Statement

We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.