Content Moderator (French-Speaking) Global E-Commerce

Concentrix Portugal; Lisboa; On-site; EUR 19,000 - 28,000; Full time

Job summary

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines and drive service improvements.

You will review content, monitor user behavior, apply guidelines, escalate issues, and maintain confidentiality to protect brand integrity.

Fluency in French and English, a college degree, and 24/7 shift availability are required for this on-site role with training and growth opportunities.

Qualifications

• Must have a college degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Fluent with social media products and basic understanding of digital advertising.

Responsibilities

• Review contents within agreed latency and quality standards.
• Review reported issues within turnaround times and quality standards.
• Escalate issues to the client per MSA and SOW on knowledge base.
• Monitor user behaviour and enforce policies effectively.
• Apply guidelines consistently to diverse content scenarios.
• Handle sensitive issues independently while upholding platform standards.
• Maintain confidentiality and professionalism in all interactions.

Skills

French (C1)

English (B2)

College degree

Moderation experience

E-commerce knowledge

Shift flexibility

Social media familiarity

Education

College degree

Job description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Content Moderator in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in French (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with moderation service industry
• Are available for 24/7 rotating shifts
• Have strong moderation skills and rational decision making with local market expertise
• Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.