Content Moderation (Polish-Speaking) 1000€ Welcome Bonus

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Content Moderator to support a major client in social media moderation, working on-site to ensure compliance with brand guidelines and platform policies. You will review user-generated content, identify policy violations, and collaborate with teams to drive service improvements.

The role requires strong language skills in Polish and English, sharp moderation judgment, and the ability to work flexible 24/7 shifts in a dynamic environment.

Qualificações

• Polish language proficiency (C1) in speaking and writing.
• English language proficiency (B2) in speaking and writing.
• Minimum education qualification of college degree or an equivalent diploma.
• Strong understanding of e-commerce.
• Experience in moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Fluent with social media products and basic understanding of digital advertising.

Responsabilidades

• Review contents within agreed latency service levels and standards of quality.
• Review reported issues within agreed turnaround times and standards of quality.
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base.
• Monitor user behaviour and enforce policies effectively.
• Apply guidelines consistently to diverse content scenarios.
• Handle sensitive issues independently while upholding platform standards.
• Maintain confidentiality and professionalism in all interactions.

Conhecimentos

Polish (C1) fluency

English (B2) fluency

Moderation experience

Policy knowledge

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Content Moderator in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in Polish (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
Have experience working with moderation service industry
• Are available for 24/7 rotating shifts
• Have strong moderation skills and rational decision making with local market expertise
• Are fluent with any social media products usage and basic understanding of digital advertising