Polish Content Moderator - Lisbon

Intersoft Team SRL; Lisboa; Presencial; EUR 18 000 - 25 000; Tempo integral

Resumo da oferta

Intersoft Team SRL is seeking a Polish Content Moderator in Lisbon, Portugal. The role involves moderating user-generated content to ensure compliance with platform policies and local regulations.

The candidate should be fluent in Polish (C2) and English (B2), possess excellent communication and judgment, and adapt to updates in policies and procedures. The position is full-time, based in a city-center office with training and mentoring support.

Qualificações

• Native or fluent Polish (C2) and English (B2).
• Strong moderation skills with clear written and verbal communication.
• Solid understanding of e-commerce platforms and industry practices.
• Ability to handle high workloads and peak periods.

Responsabilidades

• Moderate content in line with platform policies and SLAs.
• Escalate issues through internal channels following SOPs.
• Maintain high accuracy and consistency during peak promotional periods.

Conhecimentos

Polish language

English language

Content moderation

Customer service

Descrição da oferta de emprego

Position: Polish Content Moderator
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract) / with possibility of extension / permanent contract

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
  
• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
  
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
  
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
  
• Identified and escalated issues through proper internal channels, adhering to company protocols
  

Requirements

• Native/fluent in Polish both verbal and written (C2 level). Fluent in English (minimum B2 level)
  
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
  
• Solid understanding of e-commerce platforms and industry practices
  
• Able to manage high workloads and maintain performance during peak promotional periods
  
• Strong customer service skills with empathy, effective communication, and balanced decision-making
  
• Modern officein a city centerwith open spaces, easy to access with public transportation
  
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  
• Support from colleagues with coaching and mentoring opportunities