Content Moderator (English-Speaking) – Global e-Commerce

Concentrix; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking an English-speaking Content Moderator to support our client’s global e-commerce platform. This on-site role focuses on applying guidelines, reviewing content, and helping improve service quality across social channels.

You’ll join a training-rich environment designed for career growth, with 24/7 rotating shifts and exposure to cutting-edge moderation tools and policies, within a diverse, inclusive team.

Qualificações

• Fluent in English (verbal and written).
• Experience in moderation service industry.
• Strong understanding of social media platforms.
• Basic knowledge of digital advertising and online campaigns.

Responsabilidades

• Review contents within latency service levels and quality standards.
• Assess reported issues within agreed turnaround times and quality standards.
• Escalate issues to client per MSA and knowledge base guidelines.
• Monitor user behaviour and enforce platform policies.
• Apply guidelines consistently across diverse content scenarios.
• Handle sensitive content independently while upholding standards.

Conhecimentos

English (C1)

Moderation experience

Social media familiarity

Digital advertising basics

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Content Moderator (English-Speaking) – Global e-Commerce

Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Content Moderator in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Your Qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in English (C1)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with moderation service industry
• Are available for 24/7 rotating shifts
• Have strong moderation skills and rational decision making with local market expertise
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.