Content Moderator (French-speaking) - Social Platform

Concentrix; Porto; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and bonus

Central Porto location

Referral bonus

Resumo da oferta

Concentrix in Porto, Portugal, is seeking a Content Moderator (French-speaking) to support social platform content review on-site.

You will monitor, audit and moderate user content, enforce guidelines, and help improve service quality while collaborating with cross-functional teams. Fluency in French (C1) and English (B2) required, with at least six months of related experience.

The role offers competitive pay, full training, and opportunities for career development in a central Porto location.

Qualificações

• Fluent in French at C1 level.
• Fluent in English at B2 level.
• At least 6 months of relevant experience.
• Strong customer service orientation.
• Ability to work in a fast-paced, team or independent environment.

Responsabilidades

• Review and moderate content from end users and copyright material.
• Audit user content to ensure guidelines are followed.
• Monitor user behaviors and enforce social media policies.
• Analyze reports and maintain high quality in each submission.

Conhecimentos

French (C1)

English (B2)

Descrição da oferta de emprego

Job Title

Content Moderator (French-speaking) - Social Platform

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Content Moderator, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• Review, audit and moderate contents from the end customer and copyright;
• Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
• Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

Your Qualifications

Concentrix is a great match if you:

• Are fluent, both, verbal and written in French (C1)
• Are fluent, both, verbal and written in English (B2)
• Have at least 6 months of relevant experience in related fields
• Have a strong customer service oriented skills
• Have high tolerance for repetitive work in a fast-paced, high production work environment
• Have the ability to work as a team member, as well as independently

What’s In It For You

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.