Cloud Support Engineer - Incident Resolution & Automation

Doxis Software Solutions Middle East Ltd.; Porto; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Great benefits

Flexible work environment

Modern office with first-class equipment

Job summary

Doxis Software Solutions Middle East Ltd. is looking for a Cloud Support Analyst in Porto. You will resolve issues for customers using our Doxis software, collaborating with various departments and delivering cloud tenants.

The ideal candidate has a relevant diploma, experience in software support, and is eager to learn about new technologies. We offer a flexible, family-oriented work environment, along with first-class facilities.

Qualifications

• University or BTEC diploma in Information Technology or related field.
• Experience in software support is desirable.
• Interest in systems administration, networking, and scripting.

Responsibilities

• Run incident resolution and collaborate with other departments.
• Review system diagnostics and investigate performance issues.
• Create scripts for operational automation and incident response.

Skills

Software support experience

Systems administration in Linux/Unix

Networking (TCP/IP, DNS, VPN)

Scripting languages (Shell, Ruby, Python)

AWS or Azure services

Communication in English

Education

University or BTEC diploma in Information Technology

Job description

Doxis Software Solutions Middle East Ltd. is looking for a Cloud Support Analyst in Porto. You will resolve issues for customers using our Doxis software, collaborating with various departments and delivering cloud tenants.

The ideal candidate has a relevant diploma, experience in software support, and is eager to learn about new technologies. We offer a flexible, family-oriented work environment, along with first-class facilities.