Senior IT Support Consultant – Managed Services

Doxis; Porto; Hybrid; EUR 30,000 - 52,000; Full time

Job summary

Doxis is seeking an IT Support Consultant in Porto, Portugal, to provide expert second- and third-level support for Managed Services customers. You will administer and configure Doxis software and handle incidents across software, OS, databases, and networks, for cloud and on-premises environments.

You will collaborate with distributed teams, monitor SLAs, and contribute to service quality improvements while maintaining strong customer relationships and clear expectations.

Qualifications

• Experience with enterprise software products and solid knowledge of databases, networks and web applications.
• Customer-focused with a professional, service-oriented mindset.
• Structured problem-solving approach with ownership.
• Team collaboration and willingness to continuously learn.
• Excellent written and spoken English skills.

Responsibilities

• Provide expert-level second- and third-level support for Doxis software and incidents.
• Maintain optimal performance across customer infrastructures and cloud environments.
• Analyze and resolve issues involving software, OS, databases, and networks.
• Build and maintain strong customer relationships; manage expectations.
• Monitor SLA compliance and address performance issues promptly.
• Collaborate with distributed internal teams and external partners.

Skills

Technical Expertise

Customer Focus

Analytical Thinking

Team Spirit

Language Skills

Job description

Doxis is seeking an IT Support Consultant in Porto, Portugal, to provide expert second- and third-level support for Managed Services customers. You will administer and configure Doxis software and handle incidents across software, OS, databases, and networks, for cloud and on-premises environments.

You will collaborate with distributed teams, monitor SLAs, and contribute to service quality improvements while maintaining strong customer relationships and clear expectations.