IT Support Consultant - Managed Services

Doxis; Porto; Hybrid; EUR 30,000 - 52,000; Full time

Job summary

Doxis is seeking an IT Support Consultant in Porto, Portugal, to provide expert second- and third-level support for Managed Services customers. You will administer and configure Doxis software and handle incidents across software, OS, databases, and networks, for cloud and on-premises environments.

You will collaborate with distributed teams, monitor SLAs, and contribute to service quality improvements while maintaining strong customer relationships and clear expectations.

Qualifications

• Experience with enterprise software products and solid knowledge of databases, networks and web applications.
• Customer-focused with a professional, service-oriented mindset.
• Structured problem-solving approach with ownership.
• Team collaboration and willingness to continuously learn.
• Excellent written and spoken English skills.

Responsibilities

• Provide expert-level second- and third-level support for Doxis software and incidents.
• Maintain optimal performance across customer infrastructures and cloud environments.
• Analyze and resolve issues involving software, OS, databases, and networks.
• Build and maintain strong customer relationships; manage expectations.
• Monitor SLA compliance and address performance issues promptly.
• Collaborate with distributed internal teams and external partners.

Skills

Technical Expertise

Customer Focus

Analytical Thinking

Team Spirit

Language Skills

Job description

IT Support Consultant - Managed Services

full-time

As an IT Support Consultant at Doxis, your primary responsibility will be to provide technical support to Managed Services customers. You will deliver second- and third-level support to ensure high customer satisfaction and confidence in Doxis software.

Your responsibilities will include administering and configuring Doxis software and handling incidents related to software, operating systems, databases, and networks, in compliance with service level agreements (SLAs), for both cloud and on-premises customers.

Porto, Portugal

Your Responsibilities

• Technical Support: Provide expert-level second- and third-level support for complex issues related to Doxis software, helping to maintain strong customer relationships.
• Software Operations and Administration: Maintain optimal performance and ensure that Doxis services remain up to date across customer infrastructures and cloud environments.
• Troubleshooting and Resolution: Analyze and resolve issues involving software, operating systems, databases, and networks.
• Customer Relationship Management: Build and maintain close customer relationships, provide regular and consistent updates, and clearly align expectations.
• SLA Compliance and Performance: Monitor SLA compliance and address performance issues promptly to ensure high availability of Doxis services.
• Collaboration & Coordination: Collaborate with internal, geographically distributed teams and external partners to resolve complex issues and provide comprehensive customer support.
• Continuous Improvement: Stay up to date with industry trends and contribute to initiatives that improve support quality and efficiency. Provide feedback to help improve Doxis products and services.

Your Profile

• Technical Expertise: Several years of experience working with enterprise software products, along with solid knowledge of databases, networks, and web applications.
• Customer Focus: You enjoy engaging directly with our customers and demonstrate a professional, service-oriented approach.
• Analytical Thinking & Initiative: You approach challenges in a structured manner, develop creative solutions, and take ownership.
• Team Spirit & Willingness to Learn: You enjoy working as part of a team, share your knowledge, and continuously develop your skills.
• Language Skills: Excellent written and spoken English skills complete your profile.

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Iraklis Martzios
Doxis Recruiting

Doxis is one big family with flexibility and great benefits as well as a modern office with first-class equipment.