Night-Shift IT Service Desk Specialist (Porto)

Doxis; Porto; On-site; EUR 25,000 - 33,000; Full time

Job summary

Doxis Portugal is seeking a Night Shift Service Desk Specialist in Porto to keep IT systems running around the clock. You will be the trusted point of contact during off-hours, handling inquiries, providing 1st level IT support, and ensuring business continuity.

You will work with Windows and Linux environments, monitor systems, document incidents, and collaborate with cross-functional and international teams for escalation.

Qualifications

• Experience in night shift IT support
• Able to diagnose and resolve basic incidents
• Good written and verbal communication in IT context

Responsibilities

• Provide 1st level IT support during night shifts
• Monitor IT systems and services for uptime and issues
• Document incidents and follow escalation procedures
• Collaborate with cross-functional and international teams for escalation and resolution

Skills

1st line support

Windows

Linux

Incident logging

Escalation

Monitoring

Tools

Windows

Linux

Monitoring tools

Job description

Doxis Portugal is seeking a Night Shift Service Desk Specialist in Porto to keep IT systems running around the clock. You will be the trusted point of contact during off-hours, handling inquiries, providing 1st level IT support, and ensuring business continuity.

You will work with Windows and Linux environments, monitor systems, document incidents, and collaborate with cross-functional and international teams for escalation.