Client Services & Billing Specialist | Hybrid (Lisbon)

WTW; Lisboa; Hybrid; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Competitive pay

Global exposure

Career development

Collaborative culture

Impactful work

Community events

Job summary

Willis Towers Watson operates a regional delivery center in Lisbon, seeking detail-oriented professionals who support client and account managers with billing, enrolment, and claims processes. You will collaborate with global teams to deliver accurate data, renewals, and reporting, while upholding regulatory compliance and high service standards.

The role emphasizes proactive, independent work ethic, strong English communication, and a focus on continuous improvement within a supportive,

Qualifications

• Hands-on exposure to billing, invoicing, policy administration, renewals, enrolment, and claims management.
• Excellent written and spoken English.
• Experience in front-office activities and direct customer management.
• Ability to manage multiple projects and meet deadlines.
• Strong problem-solving skills for complex issues.
• Capacity to synthesise and present information clearly.
• Customer-oriented approach with effective communication.
• Proactive and able to work independently with limited supervision.
• Comfortable collaborating within global teams.
• Continuous improvement mindset focused on efficiency.

Responsibilities

• Process and analyse financial, membership, and invoicing data to support programme design.
• Support RFP preparation and proposal analysis from carriers and vendors.
• Assist with client placement and renewal deliverables, benefits plan design, and reporting.
• Manage queries from clients, members, and vendors, escalating where necessary.
• Support onboarding, enrolment, and policy renewal activities.
• Collect, validate, and maintain enrolment, eligibility, and invoicing data.
• Assist with claims administration and carrier/vendor invoice management.
• Perform commission reconciliation and support client premium invoicing.
• Ensure compliance with regulatory procedures.
• Facilitate coordination between clients, WTW, and insurance vendors.

Skills

Billing

Invoicing

Policy administration

Renewals

Enrolment

Claims management

English proficiency

Front-office experience

Customer management

Project management

Problem solving

Communication

Independent working

Global team collaboration

Process improvement

Job description

Willis Towers Watson operates a regional delivery center in Lisbon, seeking detail-oriented professionals who support client and account managers with billing, enrolment, and claims processes. You will collaborate with global teams to deliver accurate data, renewals, and reporting, while upholding regulatory compliance and high service standards.

The role emphasizes proactive, independent work ethic, strong English communication, and a focus on continuous improvement within a supportive,