Senior Business Support Specialist - Hybrid

WTW; Lisboa; Hybrid; EUR 35,000 - 60,000; Full time

Benefits offered by this job

Work-Life Balance (hybrid)

Competitive compensation

Global exposure

Career development

Collaborative culture

Impactful work

Community & celebrations

Job summary

Willis Towers Watson (WTW) is a leading global advisory, broking, and solutions company based in Lisbon, Portugal. The Regional Delivery Center supports over 400 colleagues delivering operational excellence through collaboration and innovation.

The ideal candidate will bring strong attention to detail and a proactive mindset to help deliver high-quality service to internal and external clients, working with Client and Account Managers to support effective solutions and positive client

Qualifications

• Hands‑on exposure to billing and invoicing, policy administration, renewals, enrolment, and claims management.
• Good command of English, both written and spoken.
• Experience in front‑office activities and direct customer management.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong problem‑solving skills with the ability to handle complex issues.
• Capacity to synthesise and present information clearly.
• Customer‑oriented approach with effective communication skills.
• Proactive and able to work independently with limited supervision.
• Comfortable collaborating within global teams.
• Continuous improvement mindset focused on efficiency and effectiveness.

Responsibilities

• Process and analyse financial, membership, and invoicing data to support programme design.
• Support RFP preparation and proposal analysis from carriers and vendors.
• Assist with client placement and renewal deliverables, benefits plan design, and reporting.
• Manage queries from clients, members, and vendors, escalating where necessary.
• Support onboarding, enrolment, and policy renewal activities.
• Collect, validate, and maintain enrolment, eligibility, and invoicing data.
• Assist with claims administration and carrier/vendor invoice management.
• Perform commission reconciliation and support client premium invoicing.
• Ensure compliance with regulatory procedures.
• Facilitate coordination between clients, WTW, and insurance vendors.

Skills

Billing & invoicing

English communication

Customer management

Attention to detail

Multitasking

Problem solving

Job description

Willis Towers Watson (WTW) is a leading global advisory, broking, and solutions company based in Lisbon, Portugal. The Regional Delivery Center supports over 400 colleagues delivering operational excellence through collaboration and innovation.

The ideal candidate will bring strong attention to detail and a proactive mindset to help deliver high-quality service to internal and external clients, working with Client and Account Managers to support effective solutions and positive client