Lisbon On-Site Customer Support & Billing Troubleshooter

Wise Insight; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Competitive salary

Private health insurance

Dental insurance

Job summary

Wise Insight in Lisbon, Portugal is seeking a Customer Support specialist fluent in English to assist consumers and business users on-site. The role focuses on troubleshooting, guiding customers, and delivering high-quality service across multiple channels with rotational shifts.

You will handle billing inquiries, account access issues, and product guidance while maintaining confidentiality and a collaborative team approach. 40-hour weeks on-site are expected.

Qualifications

• Exceptional verbal and written English communication skills (C1 minimum).
• Relevant previous experience in Technical Support or Customer Service.
• Empathic and helpful demeanor.
• Soft-skills for de-escalating situations when needed.
• Able to handle sensitive information.
• Fast learner and team player.
• Willing to work 40 hours per week on rotational shifts.

Responsibilities

• Supporting customers with billing and invoicing matters
• Troubleshooting account access issues
• Guiding, supporting, and training customers on the use of the client's products
• Delivering high-quality service that exceeds client expectations and quality scoring measures
• Providing timely, useful responses to customers

Skills

English communication

Customer service

Empathy

De-escalation skills

Team player

Fast learner

Sensitive information handling

Job description

Wise Insight in Lisbon, Portugal is seeking a Customer Support specialist fluent in English to assist consumers and business users on-site. The role focuses on troubleshooting, guiding customers, and delivering high-quality service across multiple channels with rotational shifts.

You will handle billing inquiries, account access issues, and product guidance while maintaining confidentiality and a collaborative team approach. 40-hour weeks on-site are expected.