Claims Admin Assistant - Insurance Ops & Data (FR/EN)

WTW; Lisboa; Hybrid; EUR 16,000 - 26,000; Full time

Benefits offered by this job

Work-life balance

Company pension

International exposure

Career development

Collaborative culture

Customer contact

Corporate events

Job summary

Willis Towers Watson is seeking an Administrative Assistant in Lisbon to support claims management operations under standardized procedures. You will gain exposure to client projects and a variety of tasks, building experience in risk and insurance management.

The role emphasizes hybrid working with a flexible schedule, strong Excel and communication skills, and collaboration within a global advisory environment.

Qualifications

• Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint
• Basic knowledge of insurance contracts is considered an advantage
• Strong interpersonal and written communication skills
• Strong attention to detail, with a rigorous approach to rules, procedures and deadlines
• Ability to work effectively and collaboratively as part of a team
• Strong analytical and problem-solving skills, with the ability to synthesise complex information clearly and effectively
• French proficiency at a minimum B2 level, with C1 proficiency preferred
• Good level of English, with the ability to communicate effectively in a professional environment

Responsibilities

• Delivery of statements of situation for motor clients
• Update the company's third-party database (workshop, loss adjuster, insurer)
• Ensure the day-to-day relationship with internal client (telephone and written) relating to the contracts for which he/she is responsible
• Update statistical reports
• Third party follow up (workshop, loss adjuster, insurer)
• File administrative completion

Skills

Advanced Excel

Word proficiency

PowerPoint proficiency

Interpersonal skills

Written communication

Attention to detail

Team collaboration

Analytical thinking

Problem solving

English proficiency

French proficiency

Tools

Microsoft Office 365

Job description

Willis Towers Watson is seeking an Administrative Assistant in Lisbon to support claims management operations under standardized procedures. You will gain exposure to client projects and a variety of tasks, building experience in risk and insurance management.

The role emphasizes hybrid working with a flexible schedule, strong Excel and communication skills, and collaboration within a global advisory environment.