Claims Service Associate — Customer Care Specialist

Allianz Services; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Diverse and inclusive workplace

Opportunities for career growth

Job summary

A leading insurance and asset management firm is seeking an Associate - Customer Service in Lisbon, Portugal. This role entails managing customer inquiries while providing assistance with claims. Ideal candidates should possess strong interpersonal and communication skills, be fluent in Portuguese, and ideally have experience in a call center or the insurance sector. The position offers a permanent contract and encourages a diverse and inclusive work environment.

Qualifications

• Call center experience is desired.
• Proven experience in the insurance sector is desired.
• Ability to work in pressured environments.

Responsibilities

• Answer phone inquiries from customers, partners and providers.
• Manage the workflow of requests effectively.
• Communicate effectively to meet client needs.
• Promote and support change initiatives.

Skills

Interpersonal skills

Strong verbal communication

Strong written communication

Fluency in Portuguese

Knowledge of English

Multitasking capacity

Ability to work independently

Agility with technology

Education

12th grade, university course or degree

Job description

A leading insurance and asset management firm is seeking an Associate - Customer Service in Lisbon, Portugal. This role entails managing customer inquiries while providing assistance with claims. Ideal candidates should possess strong interpersonal and communication skills, be fluent in Portuguese, and ideally have experience in a call center or the insurance sector. The position offers a permanent contract and encourages a diverse and inclusive work environment.