Bilingual Claims Analyst (French/Portuguese) - Hybrid

Allianz Partners; Oeiras; Hybrid; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Paid initial training

Daily meal allowance of €12.40

Transportation allowance of €20

Annual performance bonus of €500

Job summary

Allianz Partners is seeking a Bilingual Customer Service Analyst in Lisbon, Portugal, responsible for managing insurance claims and ensuring high customer service standards. The role requires fluency in French and Portuguese or English (minimum B2 level) and a strong customer-focused approach.

Benefits include initial paid training, a daily meal allowance, transportation support, and an annual performance bonus. The working model is hybrid after six months.

Qualifications

• Fluency in French and Portuguese or French and English (minimum B2 level required).
• Valid authorization to work in Portugal.

Responsibilities

• Manage insurance claims for customers and partners.
• Provide empathetic assistance via calls and communication channels.
• Analyze claim coverage and coordinate services with suppliers.

Skills

Customer focus

Analytical thinking

Communication skills

Organizational skills

Team spirit

Education

Completion of secondary education or equivalent technical qualification

Job description

Allianz Partners is seeking a Bilingual Customer Service Analyst in Lisbon, Portugal, responsible for managing insurance claims and ensuring high customer service standards. The role requires fluency in French and Portuguese or English (minimum B2 level) and a strong customer-focused approach.

Benefits include initial paid training, a daily meal allowance, transportation support, and an annual performance bonus. The working model is hybrid after six months.