Catalan-Speaking FinTech Support Specialist — Lisbon

Concentrix; Lisboa; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Salary & bonus

Training included

Career development

Relocation package

Learning programs

Referral bonus

Lisbon location

Job summary

Concentrix in Lisbon is seeking a Customer Support Specialist fluent in Catalan to join our FinTech client team. You will guide users through app features, payments and account setup, delivering friendly, accurate assistance in a fast-paced environment.

The role offers full on-site work in a central Lisbon location, paid training, and opportunities for career development. You will collaborate with cross-functional teams to resolve issues, ensure a smooth user experience, and contribute to 24/7

Qualifications

• High level of Catalan and English communication skills.
• Strong analytical and problem-solving abilities.
• Comfortable using mobile apps and digital platforms.
• Excellent communication and a customer-focused mindset.
• Previous customer service or technical support experience is a plus.
• Availability to work rotating shifts, 24/7.

Responsibilities

• Support users with questions about app features, accounts and digital payments.
• Troubleshoot login issues, payment delays and other app-related problems.
• Guide users through account setup and identity verification.
• Handle customer queries via phone, email, chat or social media.
• Escalate complex cases to the relevant teams.
• Deliver a positive customer experience with every interaction.

Skills

Catalan

English (C1)

Analytical skills

Problem solving

Customer service

Digital literacy

Communication

Customer focus

Shift flexibility

Job description

Concentrix in Lisbon is seeking a Customer Support Specialist fluent in Catalan to join our FinTech client team. You will guide users through app features, payments and account setup, delivering friendly, accurate assistance in a fast-paced environment.

The role offers full on-site work in a central Lisbon location, paid training, and opportunities for career development. You will collaborate with cross-functional teams to resolve issues, ensure a smooth user experience, and contribute to 24/7