Customer Service Representative (French-speaking) - Cash App Services

Concentrix; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Career development programs

Full paid training

Resumo da oferta

A leading customer service provider is seeking a Customer Service Representative (French-speaking) to join their team in Lisbon. This role involves assisting customers via phone, email, and chat, with a focus on resolving technical issues and ensuring a positive customer experience. Candidates must be fluent in French and English, with prior experience in customer service preferred. This position offers competitive salary and benefits, including full paid training and career development programs.

Qualificações

• High level of French required for communication.
• Strong analytical skills needed for resolving queries.
• Experience in customer service roles is preferred.

Responsabilidades

• Assist customers through various communication channels.
• Resolve app-related technical issues efficiently.
• Guide users during account setup and verification.

Conhecimentos

French (Oral and written)

Fluent in English (C1)

Analytical and troubleshooting skills

Familiar with mobile apps and digital payments

Customer service experience

Descrição da oferta de emprego

Overview

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Job Title: Customer Service Representative (French-speaking) - Cash App Services

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Your Qualifications

• Have a High level of French (Oral and written) and are fluent in English (C1)
• Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• Are Familiar with mobile apps, digital payments, and online platforms.
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client\'s needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you\'ll be working on
• Career development programs

Location & Eligibility

Location: PRT Lisbon - Av. Mediterraneo, N°1

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Language Requirements

French (Required)

Time Type

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R1670450

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting

Equal opportunity statement and other notices are included in the original posting and are retained as provided to ensure compliance with applicable laws.