Lisbon On-Site Customer Service Pro — Growth & Training

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central location in Lisbon, Portugal

Referral bonus opportunities

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance areas on-site. You will handle inquiries via phone, email, chat, and social platforms with a focus on delivering first‑class service.

The role offers a full-time contract, paid training, career development programs, and a central Lisbon location. English proficiency and strong problem-solving are essential; previous customer service experience is a plus.

Qualifications

• Strong English (oral and written) communication.
• Experience in customer service or call centers.
• Familiar with mobile apps and online payments.

Responsibilities

• Provide assistance through phone, email, chat, or social media.
• Answer questions about features and account setup.
• Resolve app-related issues and guide verification.
• Escalate complex issues to higher support.

Skills

Fluent English

Analytical skills

Troubleshooting

Job description

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance areas on-site. You will handle inquiries via phone, email, chat, and social platforms with a focus on delivering first‑class service.

The role offers a full-time contract, paid training, career development programs, and a central Lisbon location. English proficiency and strong problem-solving are essential; previous customer service experience is a plus.