English-speaking Customer Support – Social Media Advertising

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Paid training

Meal allowance card

Private health and dental insurance

Permanent contract after 2 years

22 days holiday per year

Job summary

Cross Border Talents in Lisbon seeks a customer support specialist to help SMB advertisers grow on leading social platforms. You will handle chat, email and phone inquiries, provide pre- and post-sales support, and troubleshoot tool issues while delivering a warm, effective service.

Ideal candidates are native-level English speakers who are empathetic, calm under pressure, and quick learners, with a passion for social media and digital advertising.

Qualifications

• Exceptional written and spoken English (C1 minimum).
• Empathy, patience and a helpful attitude.
• Confidence in calming down difficult situations.
• Discretion with sensitive information.
• A fast learner and a team player.
• Interest in social media and digital advertising is a big plus.

Responsibilities

• Support SMB advertisers by chat, email and phone.
• Provide pre- and post-sales support on self-serve advertising tools.
• Troubleshoot product and tool issues and guide clients to success.
• Deliver a warm, friendly experience with customer satisfaction as the main KPI.

Skills

English (C1)

Job description

Native-level English? Help businesses grow on the world's biggest social media platforms, from sunny Lisbon.

Join the support team of one of the world's largest technology companies, behind some of the most-used social media and messaging apps on the planet. You'll help small and medium-sized businesses advertise successfully and grow online.

What you'll do

• Support SMB advertisers by chat, email and phone
• Give pre- and post-sales support on self-serve advertising tools
• Troubleshoot product and tool issues and guide clients to success
• Deliver a warm, friendly experience. Your main KPI is customer satisfaction (CSAT).

What you bring

• Exceptional written and spoken English (C1 minimum)
• Empathy, patience and a helpful attitude
• Confidence in calming down difficult situations
• Discretion with sensitive information
• A fast learner and a team player
• Interest in social media and digital advertising is a big plus

What's in it for you

• Paid training (about 15 working days)
• Competitive monthly salary, plus holiday and Christmas bonuses paid monthly
• Tax-free meal allowance card
• Private health and dental insurance
• Portuguese employment contract, with a permanent contract after 2 years
• Modern office in central Lisbon with a cafeteria and lounge, right next to metro, train and bus links
• 22 days' holiday per year, plus Portuguese public holidays

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