Bilingual JP/EN Customer Support Rep – Lisbon Hybrid

Coinscapture; Lisboa; Hybrid; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance from day 1

Work From Home Allowance

Commuting covered

Central Lisbon office

Job summary

Catawiki in Lisbon is seeking a Customer Service Representative fluent in Japanese and English to support buyers and sellers across channels, including chat, email, phone and social media. This interim role focuses on resolving disputes and ensuring timely, accurate responses.

You will mediate between customers, contribute to a positive experience, and collaborate with Sales and Experts. The role requires 1-4 years in CS or moderation, strong communication, and a willingness to work in the

Qualifications

• 1–4 years direct experience in Customer Service or Content Moderation.
• Fluency in Japanese and English; strong communication skills.
• Willingness to commute to Lisbon and work in the office at least 2 days per week.

Responsibilities

• Engage and delight customers across channels (chat, email, phone, social).
• Resolve disputes and complaints and mediate between seller and buyer to find solutions.
• Ensure queries are addressed promptly and accurately to help grow customer satisfaction.

Skills

Japanese language

English language

Customer service

Communication

Multichannel support

Team collaboration

Analytical thinking

Job description

Catawiki in Lisbon is seeking a Customer Service Representative fluent in Japanese and English to support buyers and sellers across channels, including chat, email, phone and social media. This interim role focuses on resolving disputes and ensuring timely, accurate responses.

You will mediate between customers, contribute to a positive experience, and collaborate with Sales and Experts. The role requires 1-4 years in CS or moderation, strong communication, and a willingness to work in the