Bilingual Customer Advocate (FR/EN) – After-Sales & Support

Cross Border Talents; Lisboa; Hybride; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Meal allowance (€7.63 net per working

Performance bonus up to €100

Résumé du poste

Cross Border Talents is seeking a bilingual Customer Service Representative to support French and English speakers from Lisbon, Portugal. This hybrid role focuses on delivering excellent service and acting as brand ambassador.

You will handle after-sales tasks, process orders and refunds, and strive to identify upsell opportunities while maintaining professional communication with customers. The ideal candidate has fluent French, good English, and strong communication skills, with experience in

Qualifications

• Fluent/native-level French required.
• Proficiency in English.
• Ability to manage after-sales processes, including online orders and refunds.

Responsabilités

• Serve as the first point of contact and brand ambassador for customers.
• Support the after-sales process, including online orders and refunds.
• Manage and resolve customer complaints as needed.
• Answer customer inquiries with clear, professional communication.
• Encourage suggestive selling and cross-selling when appropriate.

Connaissances

French proficiency

English proficiency

Communication skills

Description du poste

Cross Border Talents is seeking a bilingual Customer Service Representative to support French and English speakers from Lisbon, Portugal. This hybrid role focuses on delivering excellent service and acting as brand ambassador.

You will handle after-sales tasks, process orders and refunds, and strive to identify upsell opportunities while maintaining professional communication with customers. The ideal candidate has fluent French, good English, and strong communication skills, with experience in