Bilingual Japanese Support Specialist - Lisbon Relocation

Foundever; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Paid professional training

Employee discounts

Private healthcare & dental insurance

Job summary

Foundever in Lisbon is inviting applications for a Japanese Customer Advisor role. You will join a multicultural team delivering first-class support to customers, solving inquiries by phone and written communication, and contributing to a high-quality customer experience.

We seek native or fluent Japanese speakers (C2) with strong English (C1), excellent listening and writing skills, and a proactive problem-solving mindset. On-site in Lisbon with relocation support and ongoing training.

Qualifications

• Native or proficient level of Japanese (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication skills – excellent phone conversations, listening, and writing.
• Analytical and problem solving abilities with strong attention to detail.
• Willingness to learn and relocate to Portugal (onsite in Lisbon).
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Provide first contact resolutions to customer queries.
• Offer specialized support through written and phone communication.
• Build meaningful relationships, answering customer questions courteously and professionally.
• Meet and exceed customer service quality goals, regulations, and productivity targets.
• Create a memorable customer experience that we are proud of.

Skills

Japanese

English

Communication

Problem solving

Attention to detail

Job description

Foundever in Lisbon is inviting applications for a Japanese Customer Advisor role. You will join a multicultural team delivering first-class support to customers, solving inquiries by phone and written communication, and contributing to a high-quality customer experience.

We seek native or fluent Japanese speakers (C2) with strong English (C1), excellent listening and writing skills, and a proactive problem-solving mindset. On-site in Lisbon with relocation support and ongoing training.