Japanese Customer Support Specialist — Lisbon (Hybrid)

ambi.careers; Lisboa; Híbrido; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent Contract

Competitive Salary

Health Insurance

Work From Home Allowance

Commuting coverage

Office in central Lisbon

Resumo da oferta

A digital auction platform is seeking a Customer Service Specialist who speaks Japanese to join their team in Lisbon. The role involves resolving complex customer issues and mediating disputes between buyers and sellers. Ideal candidates will have 1 to 4 years in customer service, fluent communication skills in Japanese and English, and a patient, solutions-oriented attitude. This position offers a permanent contract, competitive salary between €18,000 and €23,000, health insurance, and commuting coverage.

Qualificações

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.
• Strong analytical and critical thinking skills.

Responsabilidades

• Engage and delight customers by solving complex challenges.
• Manage disputes and complaints through various communication channels.
• Work closely with other departments to improve customer experience.

Conhecimentos

Customer Service experience

Communication skills in Japanese and English

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

A digital auction platform is seeking a Customer Service Specialist who speaks Japanese to join their team in Lisbon. The role involves resolving complex customer issues and mediating disputes between buyers and sellers. Ideal candidates will have 1 to 4 years in customer service, fluent communication skills in Japanese and English, and a patient, solutions-oriented attitude. This position offers a permanent contract, competitive salary between €18,000 and €23,000, health insurance, and commuting coverage.