Lisbon: Bilingual Mandarin-English Support Specialist

Catawiki; Lisboa; Hybrid; EUR 20,000 - 27,000; Part time

Job summary

Catawiki in Lisbon is hiring a Customer Service Representative fluent in Mandarin and English for a 7-month interim on-site role. You will resolve queries across chat, email, phone and social channels, mediating disputes between buyers and sellers while maintaining a positive customer experience.

The role requires 1–4 years in customer service or moderation and a willingness to work in a hybrid environment with occasional weekend coverage.

Qualifications

• 1–4 years in customer service or moderation.
• Strong communication skills.
• Ability to work in a hybrid environment with some weekend coverage as needed.

Responsibilities

• Resolve queries across chat, email, phone, and social channels.
• Mediate disputes between buyers and sellers.
• Ensure a positive customer experience.

Skills

Mandarin fluency

English fluency

Job description

Catawiki in Lisbon is hiring a Customer Service Representative fluent in Mandarin and English for a 7-month interim on-site role. You will resolve queries across chat, email, phone and social channels, mediating disputes between buyers and sellers while maintaining a positive customer experience.

The role requires 1–4 years in customer service or moderation and a willingness to work in a hybrid environment with occasional weekend coverage.