Interim Mandarin-English Customer Support Specialist — Lisbon

Catawiki; Lisboa; Híbrido; EUR 20 000 - 27 000; Tempo parcial

Resumo da oferta

Catawiki in Lisbon is hiring a Customer Service Representative fluent in Mandarin and English for a 7-month interim on-site role. You will resolve queries across chat, email, phone and social channels, mediating disputes between buyers and sellers while maintaining a positive customer experience.

The role requires 1–4 years in customer service or moderation and a willingness to work in a hybrid environment with occasional weekend coverage.

Qualificações

• 1–4 years in customer service or moderation.
• Strong communication skills.
• Ability to work in a hybrid environment with some weekend coverage as needed.

Responsabilidades

• Resolve queries across chat, email, phone, and social channels.
• Mediate disputes between buyers and sellers.
• Ensure a positive customer experience.

Conhecimentos

Mandarin fluency

English fluency

Descrição da oferta de emprego

Catawiki in Lisbon is hiring a Customer Service Representative fluent in Mandarin and English for a 7-month interim contract on-site. You will resolve queries across chat, email, phone, and social channels, mediating disputes between buyers and sellers while ensuring a positive customer experience. The role requires 1-4 years in customer service or moderation, strong communication, and the ability to work in a hybrid environment with some weekend coverage as needed.