Bilingual Italian/English Tech Support Specialist -Remote

Cross Border Talents; Lisboa; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Remote working model

International environment

Job summary

Cross Border Talents is seeking an Italian and English-speaking Customer Service Specialist to support users and provide an excellent customer experience. This remote role sits in the Lisbon area, Portugal, with a rotating shift schedule including weekends.

Responsibilities include first-line support, troubleshooting software and network issues, guiding users through solutions, and maintaining a professional brand experience across interactions.

Qualifications

• Fluency in Italian and English.
• Customer-oriented attitude and strong communication skills.
• An interest in technology and technical troubleshooting.
• The ability to explain solutions clearly and patiently.
• Willingness to work rotating shifts, including weekends.
• Residence within 50 km of the Lisbon office.

Responsibilities

• Act as the first point of contact for users and provide professional customer support
• Assist with account-related questions and application functionality
• Troubleshoot technical issues involving software, system configurations, and network settings
• Guide users through solutions in a clear and friendly manner
• Represent the brand professionally and contribute to customer satisfaction

Skills

Italian

English

Job description

Cross Border Talents is seeking an Italian and English-speaking Customer Service Specialist to support users and provide an excellent customer experience. This remote role sits in the Lisbon area, Portugal, with a rotating shift schedule including weekends.

Responsibilities include first-line support, troubleshooting software and network issues, guiding users through solutions, and maintaining a professional brand experience across interactions.