Full-Time Bilingual Italian-English Customer Support – Lisbon

Cross Border Talents; Almada; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Weekends off

Multicultural environment

Job summary

Cross Border Talents is seeking a customer-oriented professional fluent in Italian and English to join its Lisbon-based customer support team. You will act as the primary contact for customers, addressing inquiries, delivering accurate information, and ensuring an exceptional service experience.

The role requires native or fluent Italian with strong English (B2+), on-site work in Lisbon, and rotational shifts from Monday to Friday.

Qualifications

• Native or fluent in Italian with strong English (B2)
• On-site in Lisbon, Portugal
• Rotational shifts Mon-Fri

Responsibilities

• Answer inquiries via phone, email, or chat in Italian and English.
• Provide clear solutions and guide customers through products/services.
• Maintain high customer satisfaction and service quality.
• Collaborate with team to resolve issues effectively.

Skills

Customer service mindset

Communication skills

Problem solving

Job description

Cross Border Talents is seeking a customer-oriented professional fluent in Italian and English to join its Lisbon-based customer support team. You will act as the primary contact for customers, addressing inquiries, delivering accurate information, and ensuring an exceptional service experience.

The role requires native or fluent Italian with strong English (B2+), on-site work in Lisbon, and rotational shifts from Monday to Friday.