Bilingual Tech Support - Italian & English (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking Italian and English speaking technical support specialists to join a multilingual team supporting an international client. You will solve technical questions using clear diagnostic steps.

Fluency in Italian and English is essential, and your language skills will be used every day. You will diagnose issues by phone, email or chat and guide customers through setup and product questions.

Qualifications

• Italian and English fluency is required.
• Strong written and spoken communication skills in listed languages.
• Professional, patient, and friendly communication style.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured steps.
• Guide customers through setup, configuration and product questions.
• Use data tools to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and notes up to date.

Skills

Bilingual Italian-English

Customer support

Clear communication

Team player

Job description

Cross Border Talents in Lisbon is seeking Italian and English speaking technical support specialists to join a multilingual team supporting an international client. You will solve technical questions using clear diagnostic steps.

Fluency in Italian and English is essential, and your language skills will be used every day. You will diagnose issues by phone, email or chat and guide customers through setup and product questions.