Bilingual IT Service Desk Agent - French

Fujitsu; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

A global IT service provider in Portugal is looking for a Service Desk Agent to serve as the first point of contact for IT support. The role involves diagnosing and resolving technical issues, providing excellent customer service, and maintaining security protocols. Ideal candidates will have strong communication skills and a customer-oriented mentality. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Experience in troubleshooting technical issues.
• Strong customer service focus.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as the first point of contact for IT support needs.
• Diagnose and resolve incidents effectively.
• Maintain security awareness in service desk operations.

Skills

Technical troubleshooting

Verbal and written communication skills

Multitasking

Customer orientation

Attention to details

Teamwork

Job description

A global IT service provider in Portugal is looking for a Service Desk Agent to serve as the first point of contact for IT support. The role involves diagnosing and resolving technical issues, providing excellent customer service, and maintaining security protocols. Ideal candidates will have strong communication skills and a customer-oriented mentality. This position offers a dynamic work environment and opportunities for professional growth.