German Bilingual Service Desk Agent Lisbon

Fujitsu Limited; Porto; On-site; EUR 18,000 - 28,000; Full time

Job summary

Fujitsu Limited in Portugal is seeking a German bilingual Service Desk Agent to join a talent pool for future opportunities. The role provides first-line IT support to internal and external users, focusing on timely and accurate incident resolution.

As the service desk evolves toward an enhanced customer experience, the candidate will diagnose issues, document actions, and collaborate with teams while adhering to security policies and service level agreements.

Qualifications

• Strong IT support and troubleshooting abilities.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Customer-oriented and collaborative.
• Familiarity with ITIL and ITSM tools.

Responsibilities

• First point of contact for IT support, diagnosing incidents.
• Deliver responsive, customer-focused assistance.
• Follow service desk processes and update tickets accurately.
• Escalate complex issues when needed.
• Support security practices and adhere to SLAs.

Skills

Technical troubleshooting

Verbal and written communication

Multitasking

Customer orientation

Teamwork

Job description

Fujitsu Limited in Portugal is seeking a German bilingual Service Desk Agent to join a talent pool for future opportunities. The role provides first-line IT support to internal and external users, focusing on timely and accurate incident resolution.

As the service desk evolves toward an enhanced customer experience, the candidate will diagnose issues, document actions, and collaborate with teams while adhering to security policies and service level agreements.