Bilingual Service Desk Agent (ES/PT) – Lisboa

Fujitsu Limited; Portugal; Teletrabalho; EUR 24 000 - 34 000; Tempo integral

Resumo da oferta

Fujitsu in Lisbon is seeking a bilingual English/Portuguese Service Desk Agent to join our talent pool. You will be the first point of contact for IT support, delivering responsive and user‑focused assistance to keep day‑to‑day operations running smoothly.

The role emphasizes strong technical troubleshooting, customer care, and adherence to service desk processes, with opportunities to grow in a global, sustainability‑driven environment.

Qualificações

• Strong technical troubleshooting capability.
• Excellent verbal and written communication.
• Ability to multitask and handle multiple requests.
• Customer-focused with attention to details.
• Teamwork and collaboration.

Responsabilidades

• Provide first-point IT support contact for users, delivering responsive, reliable assistance.
• Diagnose and resolve incidents and service requests to keep operations running smoothly.
• Follow service desk processes and document all actions accurately.
• Maintain security awareness and adhere to IT security policies.
• Contribute to continuous improvement and knowledge sharing within the team.

Conhecimentos

Technical troubleshooting

Verbal and written communication

Multitasking

Customer orientation

Attention to details

Teamwork

Descrição da oferta de emprego

Fujitsu in Lisbon is seeking a bilingual English/Portuguese Service Desk Agent to join our talent pool. You will be the first point of contact for IT support, delivering responsive and user‑focused assistance to keep day‑to‑day operations running smoothly.

The role emphasizes strong technical troubleshooting, customer care, and adherence to service desk processes, with opportunities to grow in a global, sustainability‑driven environment.