Bilingual IT Support Agent (FR/EN) - Remote & Growth

Fujitsu; Portugal; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Remote Working Available

Life insurance

Private health insurance

25 days of holidays

IKEA voucher for home office

Training and career progression plan

Job summary

Fujitsu is seeking a support agent in Portugal to provide 1st line support for customer incidents. You will manage technical queries and escalate issues as necessary to ensure customer satisfaction.

Requirements include proficiency in French and English, with a commitment to personal development and team collaboration. The position offers benefits such as remote working options, life and health insurance, and up to 30 days of holiday.

Qualifications

• Proficient in both French and English.
• Ability to handle standard technical queries.
• Experience in monitoring performance through statistical reporting.

Responsibilities

• Provide 1st line support for incidents.
• Resolve typical customer problems within required timescales.
• Document actions taken in resolving customer inquiries.

Skills

Proficient in French

Proficient in English

Job description

Fujitsu is seeking a support agent in Portugal to provide 1st line support for customer incidents. You will manage technical queries and escalate issues as necessary to ensure customer satisfaction.

Requirements include proficiency in French and English, with a commitment to personal development and team collaboration. The position offers benefits such as remote working options, life and health insurance, and up to 30 days of holiday.