Bilingual French & English Customer Advisor - Hybrid Lisbon

Cross Border Talents; Lisboa; Hybrid; EUR 16,000 - 22,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Advisor to support customers of a leading beauty and cosmetics retailer. You will be the first point of contact, handling online orders, refunds and after‑sales inquiries in French and English.

This hybrid role requires residency in Portugal within 50 km of the Lisbon office. You will respond to inquiries, resolve issues, escalate complaints when needed, and contribute to a high‑quality customer experience.

Qualifications

• Fluent or native-level French.
• Good proficiency in English.
• Previous customer service experience preferred.
• Experience handling after-sales processes, online orders, or refunds.
• Experience handling and escalating customer complaints.
• Strong communication and interpersonal skills.
• Customer-oriented approach with good problem-solving abilities.
• Ability to work independently and as part of a team.
• Residency in Portugal within 50 km of the Lisbon office is required for this hybrid role.

Responsibilities

• Serve as the first point of contact for customers.
• Provide customer support in French and English.
• Assist with online orders and after-sales processes.
• Handle refunds and related customer requests.
• Respond to customer inquiries and resolve questions effectively.
• Handle and escalate customer complaints when necessary.
• Provide a high-quality customer experience.
• Identify opportunities for suggestive selling and cross-selling when appropriate.

Skills

Fluent French

English proficiency

Customer service experience

After-sales handling

Communication skills

Problem solving

Teamwork

Independent work

Job description

About the Position

Join a dynamic customer service team in Lisbon as a Customer Service Advisor supporting customers of a leading beauty and cosmetics retailer.

You will be the first point of contact for customers, providing support in both French and English and assisting with after-sales processes, online orders, refunds, and customer inquiries.

Responsibilities

• Serve as the first point of contact for customers.
• Provide customer support in French and English.
• Assist with online orders and after-sales processes.
• Handle refunds and related customer requests.
• Respond to customer inquiries and resolve questions effectively.
• Handle and escalate customer complaints when necessary.
• Provide a high-quality customer experience.
• Identify opportunities for suggestive selling and cross-selling when appropriate.

Requirements

• Fluent or native-level French.
• Good proficiency in English.
• Previous customer service experience is preferred.
• Experience handling after-sales processes, online orders, or refunds.
• Experience handling and escalating customer complaints.
• Strong communication and interpersonal skills.
• Customer-oriented approach with good problem-solving abilities.
• Ability to work independently and as part of a team.
• Residency in Portugal within 50 km of the Lisbon office is required for this hybrid role.

Apply now to take the next step in your international career.